Director of Hospital Operations – Iowa State University, College of Veterinary Medicine
Lloyd Veterinary Medical Center, College of Veterinary Medicine at Iowa State University
The College of Veterinary Medicine at Iowa State University, in Ames, IA, is accepting applications for the position of Director of Hospital Operations (70430P) for Iowa State University’s Lloyd Veterinary Medical Center (LVMC) and Iowa Veterinary Specialties (IVS), our affiliated small animal emergency and specialty hospital in Des Moines, IA. LVMC provides specialized medical and surgical services for companion and large animals throughout Iowa and surrounding states. Our faculty, staff, and senior veterinary students work in teams to provide 24-hour, state-of-the-art care.
The Director will serve as the primary administrative position responsible for coordination and oversight of the day-to-day activities and tactical and strategic planning for the college hospitals. This position will be advisory to the Dean and the college cabinet for policies and programs relating to the assigned areas of responsibility. The Director will work closely with the Dean, Associate Deans, Department Chairs of Veterinary Clinical Sciences and Veterinary Diagnostic and Production Animal Medicine, hospital faculty and staff, and the IVS Operations Manager, Board of Directors, and staff in establishing and executing sound business and practice strategies for the teaching hospitals including the Hixson-Lied Small Animal Hospital, the Large Animal Hospital, and IVS. In addition, the Director will be responsible for oversight of the Wildlife Care Clinic and the college’s partnership with the Blank Park Zoo.
This administrative position will have responsibility for financial performance including budget development and management; day-to-day operational logistics; strategic planning; implementation of sound business and best clinical practices; monitoring of financial, service, and personnel benchmarks; compliance with acceptable standards of practice and relevant regulations; development of a highly competent, productive and diverse faculty, staff, and effective service units; cultivation of client relationships; creation of a sustainable and positive work environment; and collaborative development and implementation of an effective marketing and stakeholder communications plan; all of which will lead to long-term financial stability and a caseload that surpasses our need for teaching purposes. Additional responsibilities will include integrating personnel and facilities resources to effectively optimize operating efficiencies; facilitate clinical teaching through fostering an excellent clinical learning environment, scholarship, and professional practice of the college; and business operations with our outreach services and affiliations.
The Director will advocate for, understand, and display enthusiasm for the college missions that involve public outreach, teaching and learning, and veterinary clinical medicine. The incumbent should also demonstrate an appreciation for and the ability to create and sustain a customer, client, and patient-focused service culture and philosophy that serves our diverse animal populations and provides state-of-the-art care to patients admitted at the veterinary teaching and affiliate hospitals. The Director will promote continuous learning and have the ability to coordinate and motivate faculty and staff to achieve the service, teaching, research, and outreach missions of the college. This key position must work effectively and efficiently as a member of the college and university administrative teams, with constituent groups including stakeholders and legislators, and with faculty and staff to achieve these goals. Excellent written, oral, and interpersonal communication skills are essential to success in the position.